Privacy Policy

This policy explains what personal data NEUM (neum.trade) collects, how we use it and the choices you have. NEUM is operated by RapidAIGo Pvt. Ltd. ("RapidAIGo", "we"), which is the controller of your personal data. Your NEUM account is a RapidAIGo account, so this policy also covers the same account when you use it on rapidaigo.com.

1. Data we collect

• Account details: your name, email address, phone number and password (stored only as a one-way hash).
• Google sign-in: if you continue with Google, we receive your Google account ID, name, email address, whether it's verified, profile picture and language setting.
• Subscription and billing: your plan, subscription status and dates, and a Stripe customer reference. Card details are collected and stored by Stripe, not by us.
• How you use NEUM: your watchlists and tickers, alert and email preferences, when you accepted our risk disclaimer, and other settings you save.
• Notifications: if you turn on push notifications, your browser's push subscription (an endpoint address and keys) and its user-agent string.
• Security and technical data: IP address, browser user-agent, sign-in times, failed sign-in attempts, and server logs and error reports generated when you use the Service.

2. Google user data

If you choose "Continue with Google", NEUM uses Google Sign-In. This section explains exactly what Google account data we access and what we do with it.

• What we access: only the basic sign-in permissions — openid, email and profile. From these we receive your Google account ID, email address and whether Google has verified it, your name (full, given and family name), profile picture and language setting. We don't request access to your Gmail, Google Drive, Calendar, Contacts or any other Google service.
• How we use it: to create your NEUM account or sign you in to it, to link it to an existing account with the same email address, and to show your name and picture in the app. We don't use Google user data for any other purpose.
• How we store it: in your account record in our database, hosted on Amazon Web Services and protected as described in Security below. We store a copy of your profile picture so the app can display it. We don't keep Google access or refresh tokens after sign-in completes.
• Sharing: we don't sell Google user data, use it for advertising, or transfer it to third parties, except to the hosting provider that stores it on our behalf or where required by law. We don't use it to develop, improve or train generalized AI or machine-learning models.
• Retention and deletion: we keep it while your account is open and delete it when you delete your account. You can also email support@rapidaigo.com to request deletion, and you can remove NEUM's access at any time from your Google Account's Third-party apps & services page.

NEUM's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

3. How we use it

• to create and secure your account, sign you in and keep you signed in;
• to provide NEUM: show levels for your watchlists and send the alerts, digests and push notifications you choose;
• to take payments, manage subscriptions and trials, and prevent fraud;
• to send service emails such as password resets and important account or policy notices;
• to monitor, debug and improve the Service, and to comply with legal obligations.

We rely on performing our contract with you, our legitimate interests in running and securing the Service, your consent (for push notifications and optional emails, which you can turn off any time) and legal obligations. We don't sell your personal data, and NEUM has no advertising or third-party analytics trackers.

4. Who we share it with

Only with service providers that process data for us under contract:

• Stripe — payments and billing;
• Resend — sending email;
• Google — sign-in, if you choose "Continue with Google";
• Amazon Web Services — hosting and databases;
• New Relic — server performance and error monitoring;
• Your browser's push service (for example Google, Apple or Mozilla) — delivering the notifications you turn on.

We may also disclose data if required by law, to protect our rights or users' safety, or as part of a merger or acquisition (in which case this policy continues to apply).

5. Cookies and local storage

We use strictly necessary cookies and browser storage to keep you signed in, remember your theme and app settings, and make sign-in with Google secure. We don't use advertising or cross-site tracking cookies.

6. International transfers

Our servers are hosted by Amazon Web Services in the United States, and our providers may process data in other countries. Where required, we rely on appropriate safeguards for these transfers.

7. How long we keep it

We keep your account data while your account is open. When you delete your account we delete or anonymise your personal data, except what we must keep for legal, tax, accounting or fraud-prevention reasons (for example billing records). Logs are kept only as long as needed for security and debugging.

8. Your rights and choices

• Update your name and password any time in Account.
• Turn push notifications and email alerts on or off in the app.
• Export your data or delete your account from your RapidAIGo account settings, or email us.
• Depending on where you live, you may have rights to access, correct, delete, restrict or object to our use of your data, to data portability, and to complain to your local data-protection authority. Email support@rapidaigo.com to exercise them; we'll respond within the time the law requires.

9. Security

Connections are encrypted with HTTPS, passwords are hashed, and access to production systems is restricted. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

10. Children

NEUM is not intended for anyone under 18, and we don't knowingly collect their personal data. If you believe a minor has given us data, contact us and we'll delete it.

11. Changes to this policy

We'll post any changes here with a new "Last updated" date and, for material changes, notify you by email or in the app.

12. Contact

RapidAIGo Pvt. Ltd., Suryapuram B-2, Anand Nagar, Suncity Road, Vadgaon BK, Pune 411051, Maharashtra, India. Email: support@rapidaigo.com.